Determination of workload, work facilities and communication on employee performance through job satisfaction in regional revenue agency of Karimun District
Purpose: The purpose of this research is to determine and analyze the effect of workload, work facilities, and work environment on employee performance through employee job satisfaction at the Karimun Regency Regional Revenue Agency. Research Methodology: This type of research uses associative causality design. Data were collected using a questionnaire that was distributed to 102 respondents. Statistical data analysis uses SPSS and SEM-PLS (Structural Equation Modeling Partial Least Square) and analysis paths to test relationship patterns that reveal the influence of variables on other variables, both direct and indirect.
Results: The research results show that workload has a positive and significant effect on Performance with P-Values of 0.041 < 0.05. Work Facilities directly have a positive and significant effect on Performance with P-Values of 0.002 < 0.05. Communication directly had a positive and significant effect on performance, with P-Values of 0.001 < 0.05. Job Satisfaction has a positive and significant direct effect on Performance with P-Values of 0.006 < 0.05. Workload had a positive but not significant effect on Job Satisfaction with P-Values of 0.065 > 0.05. Work Facilities directly have a positive and significant effect on Job Satisfaction with P-Values of 0.003 > 0.05. Direct communication had a positive and significant effect on Job Satisfaction with P-Values of 0.010 < 0.05. Job Satisfaction does not mediate the effect of workload on performance, with a p-value of 0.553 > 0.05. Job facilities had a mediating effect on performance, with a p-value of 0.003 > 0.05. The mediating effect of Communication Job Satisfaction on performance had a p-value of 0.023 < 0.05.