Journal of Multidisciplinary Academic and Practice Studies

Journal of Multidisciplinary Academic and Practice Studies Published by Goodwood Publishing, Journal of Multidisciplinary Academic and Practice Studies is an international peer-reviewed and scholarly journal promoting high-quality multidisciplinary research on social, humanity, economics, business, technology, and education. Journal of Multidisciplinary Academic and Practice Studies welcomes submissions of scientifically-developed research manuscripts aiming to provide solutions and innovation both scientifically and practically in every aspect of life.

Journal of Multidisciplinary Academic and Practice Studies Published by Goodwood Publishing, Journal of Multidisciplinary Academic and Practice Studies is an international peer-reviewed and scholarly journal promoting high-quality multidisciplinary research on social, humanity, economics, business, technology, and education. Journal of Multidisciplinary Academic and Practice Studies welcomes submissions of scientifically-developed research manuscripts aiming to provide solutions and innovation both scientifically and practically in every aspect of life.

Published
2024-06-19

Articles

Cyber law analysis of E-KTP data leakage: A case approach of 102 million KTP data allegedly leaked from the Ministry of Social Affairs to a hacker forum

Purpose: The Identity Card (KTP) is a personal identification document mandatory for all Indonesian citizens. The Indonesian government, through Law No. 24 of 2013 on Population Administration and its implementing regulation, Permendagri No. 73 of 2022, regulates the detailed recording of identity in population documents to ensure official registration and protection of every citizen's identity. However, the issue of data leakage has become increasingly urgent in today's digital era. The case of the leak of 102 million KTP data from the Ministry of Social Affairs (Kemensos) raises significant concerns regarding the privacy and security of individual data. This data leak, allegedly spread on a hacker forum, highlights the vulnerabilities of the government's information technology infrastructure. Method: This research employs a document analysis method, collecting information from primary and secondary sources, including news reports, laws, and regulations related to data security, as well as case studies on cybercrime. An interdisciplinary approach is used, combining literature from law, information technology, and cybersecurity to gain a comprehensive understanding of the legal challenges in the E-KTP data leak case. Results: The findings emphasize the importance of strengthening regulations, raising public awareness, and enforcing strict legal measures to protect personal data. This research aims to provide insights into improving personal data protection and information security in Indonesia, offering recommendations for enhancing the protection of citizens' data in the future.

Implementation of service marketing strategies to improve donor experience and loyalty on the Infak.id platform

Purpose: This research aims to explore the factors that cause the number of users who donate again on the Infak.id platform to be quite low, experience stagnant growth, and help map business improvisations to overcome these business issues. Method: By using a quantitative approach and Canva persona tools, customer journey, and service marketing design, Results: The results show that infak.id donors have less interesting experiences when entering the final phase in the process of interacting with the infak.id platform. Therefore, it is necessary to develop business process flows and new features to increase user interest in the infak.id platform and ultimately improve the infak.id's financial performance, especially those from old donors who donate again.

Prediction of Financial Distress in Transportation and Logistics Companies before, During and after the Covid-19 Pandemic Listed on the Indonesia Stock Exchange

Purpose: This study aims to predict financial distress in transportation and logistics companies before, during, and after the Covid-19 pandemic. Research Methodology: The research subjects were 23 companies, and the study utilized an artificial neural network model. This study uses financial ratios, including the debt-to-asset ratio (DAR), Current Ratio (CR), and Return on Assets (ROA) as input variables in the artificial neural network architecture. The objectives of this study are to calculate the three ratios used as test data, determine the differences in financial ratios between companies reported as financially distressed and those not experiencing financial distress in the training data, identify the artificial neural network model architecture that produces good performance on the training data sample for use in testing predictions, and predict financial distress using an artificial neural network on transportation and logistics companies listed on the Indonesia Stock Exchange, which are part of the research sample. The research sample consisted of 20 transportation and logistics companies listed on the Indonesia Stock Exchange from 2015 to 2019. Results: The results reveal that companies reported as financially distressed have lower average values for the three ratios compared to companies not experiencing financial distress, making them suitable input variables. The best artificial neural network architecture in this study included an input layer with 60 neurons, a hidden layer with 15 neurons, and an output layer with one neuron. This architecture achieved a training performance mean square error (MSE) of 0.125004 and an R value of 50.00%. The study's findings suggest that 12 companies are predicted to experience financial distress.

Analysis of customer satisfaction of regional drinking water company Tirta Mulia Karimun the Riau Islands

Purpose: The purpose of this study was to determine and analyze the indirect effect of leadership on burnout among Riau Islands Province Regional Secretariat Employees. To determine and analyze the indirect effect of Workload on burnout of Riau Islands Province Regional Secretariat Employees. To determine and analyze the direct effect of emotional factors on burnout of Riau Islands Province Regional Secretariat Employees. As a regional company that provides basic clean water services for the Karimun Regency community, PDAM Tirta Mulia Karimun should provide customer satisfaction. However, many customers still complain about water quality and limited volume. This study aims to determine the effects of quality, volume, tariffs, and services on customer satisfaction. Research Methodology: This study used a quantitative method. The sample consisted of 200 respondents who were analyzed using the SMARTPLS program. After validity and reliability tests were conducted, a hypothesis test was conducted. Results: The results showed that quality, volume, and service had a significant direct effect on customer satisfaction. Tariff had an insignificant direct effect on satisfaction. Product quality has a significant direct effect on PDAM services. Volume had a significant direct effect on service. Tariffs have a significant direct effect on PDAM services. Product quality had a significant effect on customer satisfaction through PDAM Tirta Mulia Karimun services, with a P value of 0.001 <0.05. Volume has a significant effect on customer satisfaction through services, with a P value of 0.001 <0.05. Tariffs have a significant influence on customer satisfaction through PDAM Tirta Mulia Karimun services, with a P value of 0.008 <0.05. Customer satisfaction is influenced by product quality, volume, and tariffs by 70.4%. This study concludes that the variables studied, namely, quality, volume, tariff, and service, have a significant influence on customer satisfaction. The dominant improvements that must be made are related to quality and volume.

The influence of the e-performance appraisal system, education and competence on employee performance through spiritual motivation in the regional office of the Ministry of Religion Riau Islands Province

Purpose: This study aimed to determine and analyze the influence of the e-performance assessment system, education, and competencmployee showsrformance on spiritual motivation at the Regional Office of the Ministry of Religion of the Riau Isla, Nds Province. Research Methodology: In this study, 104 respondents were used, namely, the State Civil Apparatus (PNS and PPPK) at the Regional Office of the Ministry of Religion of Riau Islands Province. The data obtained were analyzed using SmartPLS 3.0. Results: The results of this study indicate that the e-performance assessment system on employee performance has an original sample value of 0.161, a T statistic value of 2,013> 1.96 and a P value of 0.045 <0.05, it can be concluded that it has a significant effect, education on employee performance has an original sample value of 0.138, a T statistic value of 1,227 <1.96 and a P value of 0.220> 0.05, it can be concluded that it has no significant effect, competence on employee performance has an original sample value of 0.107, a T statistic value of 0.999 <1.96 and a P value of 0.318> 0.05, it can be concluded that it has no significant effect, spiritual motivation on employee performance has an original sample value of 0.551, a T statistic value of 5,636> 1.96 and a P value of 0.000 <0.05, it can be concluded that it has a significant effect, the e-performance assessment system towards spiritual motivation has an original sample value of 0.322, a T statistic value of 3.392> 1.96 and a P value of 0.001 <0.05, it can be concluded that there is a significant effect, education on spiritual motivation has an original sample value of 0.231, a T statistic value of 1.994> 1.96 and a P value of 0.047 <0.05, it can be concluded that there is a significant effect, competence on spiritual motivation has an original sample value of 0.299, a T statistic value of 2.792> 1.96 and a P value of 0.005 <0.05, it can be concluded that there is a significant effect, the e-performance assessment system on employee performance through spiritual motivation has an original sample of 0.178, a T statistic value of 3.059> 1.96 and a P Value of 0.002 <0.05, it can be concluded that there is a significant positive effect, education on employee performance through spiritual motivation has an original sample of 0.127, T statistic value 1.693 < 1.96 and P Value 0.091 > 0.05, it can be concluded that it has a positive but insignificant effect, competence on employee performance through spiritual motivation has an original sample of 0.165, T statistic value 2.507 > 1.96 and P Value 0.013 < 0.05, it can be concluded that it has a positive and significant effect.

Determination of workload, work facilities and communication on employee performance through job satisfaction in regional revenue agency of Karimun District

Purpose: The purpose of this research is to determine and analyze the effect of workload, work facilities, and work environment on employee performance through employee job satisfaction at the Karimun Regency Regional Revenue Agency. Research Methodology: This type of research uses associative causality design. Data were collected using a questionnaire that was distributed to 102 respondents. Statistical data analysis uses SPSS and SEM-PLS (Structural Equation Modeling Partial Least Square) and analysis paths to test relationship patterns that reveal the influence of variables on other variables, both direct and indirect. Results: The research results show that workload has a positive and significant effect on Performance with P-Values of 0.041 < 0.05. Work Facilities directly have a positive and significant effect on Performance with P-Values of 0.002 < 0.05. Communication directly had a positive and significant effect on performance, with P-Values of 0.001 < 0.05. Job Satisfaction has a positive and significant direct effect on Performance with P-Values of 0.006 < 0.05. Workload had a positive but not significant effect on Job Satisfaction with P-Values of 0.065 > 0.05. Work Facilities directly have a positive and significant effect on Job Satisfaction with P-Values of 0.003 > 0.05. Direct communication had a positive and significant effect on Job Satisfaction with P-Values of 0.010 < 0.05. Job Satisfaction does not mediate the effect of workload on performance, with a p-value of 0.553 > 0.05. Job facilities had a mediating effect on performance, with a p-value of 0.003 > 0.05. The mediating effect of Communication Job Satisfaction on performance had a p-value of 0.023 < 0.05.