Purpose: The development and improvement of government services are increasingly becoming a public concern. This study aims to determine whether there is a difference the between customer’s (taxpayers) level of importance and the level of satisfaction on the services of Kantor UPT Samsat Belitung Timur. Research methodology: This study used data survey of 100 respondents with quota sampling and secondary data of employee profiles and the number of taxpayers. Results: The results of the Wilcoxon Test analysis prove that there was a significant difference in the level of importance and satisfaction in each service dimension (Tangible, Reliability, Responsiveness, Assurance, and Empathy). In each dimension, taxpayers who gave negative assessments were more dominant (satisfaction was lower than interest) than positive (satisfaction was higher than importance), although most gave the same assessment. Research findings suggest that each attribute in each dimension must receive attention for quality improvement.

Purpose: This study aims to 1). to analyze the influence of knowledge on Clean and Healthy Living Behavior (PHBS), 2) to analyze the influence of attitudes on Clean and Healthy Living Behavior (PHBS), 3) to analyze the influence of actions on Clean and Healthy Living Behavior (PHBS), 4). to analyze the influence of the availability of facilities and infrastructure on Clean and Healthy Living Behavior (PHBS). 5. To analyze the influence of leadership support on Clean and Healthy Living Behavior (PHBS, 6). To analyze the influence of the Work Environment on Clean and Healthy Living Behavior (PHBS) on Cenderawasih University Education Personnel. Research methodology: The location of the study was at Cenderawasih University, in all Education Personnel in each section at Cenderawasih University totaling 243. The sample in this study used the Lemeshow formula. Stratified random sampling technique of employees totaling 165 employees. Analysis Methodusing Univariate analysis, Bivariate analysis, and Multivariate analysis. Results: The partial research results are: 1). Knowledge has no effect onimplementation of clean and healthy living behavior at Cenderawasih University 2). Attitude influences the implementation of clean and healthy living behavior at Cenderawasih University. 3). Action influences the implementation of clean and healthy living behavior at Cenderawasih University. 4). Facilities and infrastructure influences the implementation of clean and healthy living behavior at Cenderawasih University. 5). Leadership support influences the implementation of clean and healthy living behavior at Cenderawasih University. 6). The work environment does not influence the implementation of clean and healthy living behavior at Cenderawasih University. Conclusions: In general, simultaneously; knowledge, attitudes, actions, infrastructure, leadership support, and work environment influence the implementation of clean and healthy living behavior at Cenderawasih University.

Purpose: This study aims to test the effect of E-Service Quality and E-Trust on BCA QRIS E-Loyalty Mediated by E-Satisfaction (Study of BCA QRIS Users in Jakarta). Research methodology: The number of samples in this study was 113, with a sampling technique using purposive sampling. This type of research is classified as quantitative research, which uses primary data. The analysis method used was the Structural Equation Model (SEM) with the SmartPLS 4.0 program. The population in the study was active BCA QRIS users domiciled in Jakarta. The data collection method was through a Google form questionnaire and the measurement scale refers to the 1-5 Likert scale. Results: The results of this study indicate that: (1) E-Service Quality does have a positive but not significant influence on E-Loyalty, (2) E-Trust does not have a positive and significant influence on E-Loyalty, (3) E-Service Quality does have a positive but not significant influence on E-Satisfaction, (4) E-Trust has a positive and significant influence on E-Satisfaction, (5) E-Satisfaction has a positive and significant influence on E-Loyalty,  (6) E-Service Quality does not have an influence on E-Loyalty through E-Satisfaction, and (7) E-trust has an influence on E-Loyalty through E-satisfaction.

Purpose: This study investigates the impact of Knowledge Intelligence on the behavioral integration of senior management teams in the oil sector, with a focus on Misan Oil Company in Iraq. It explores the theoretical and practical dimensions of Knowledge Intelligence—including social capital and team creativity—and how they influence behavioral integration components such as information sharing, collaborative due diligence, and joint decision-making. Research methodology: A field survey was conducted involving 50 management team members from Misan Oil Company. Quantitative data were analyzed using SPSS and Smart PLS software to examine the relationships between Knowledge Intelligence and behavioral integration. Results: The analysis revealed a statistically significant relationship between Knowledge Intelligence and behavioral integration (correlation coefficient = 0.307, p = 0.03). Among the dimensions, social capital had the highest interaction mean (M = 3.90), while innovation participation was the lowest (M = 2.98), indicating limited engagement. The findings suggest efforts are being made to improve creativity through innovative programs, but there remains a need for enhanced communication, strategic decision-making, and employee involvement in innovation.