Annals of Human Resource Management Research

Annals of Human Resource Management Research (AHRMR) is an international, peer-reviewed, and scholarly journal which publishes high-quality research to answer important and interesting questions, develop or test theory, replicate prior studies, explore interesting phenomena, review and synthesize existing research and provide new perspective aimed at stimulating future theory development and empirical research across the human resource management discipline.

Annals of Human Resource Management Research (AHRMR) is an international, peer-reviewed, and scholarly journal which publishes high-quality research to answer important and interesting questions, develop or test theory, replicate prior studies, explore interesting phenomena, review and synthesize existing research and provide new perspective aimed at stimulating future theory development and empirical research across the human resource management discipline.

Published
2022-12-15

Articles

Optimizing the Banking Service System Using Queue Theory, Fuzzy DEMATEL and TOPSIS Approach: Case Study

Purpose: This paper aimed to improve and optimize the overall performance of the banking service system using queue theory in various activities whilst maximizing profits. Research Methodology: Based on previous literature and interview with related experts, the initial status of the banking system is analyzed as well as the methodologies of queue theory. The data was analyzed to modeling queuing systems for understanding queuing behavior using Wittness Software for simulation. Different queuing strategies will be implemented using the waiting time to find the most efficient solution and the optimized result is concluded. Result: In this paper, the performance of the banking system is investigated and improved by the queuing theory. The sensitive analysis approach will provide new solutions for the optimization of the bank queuing, which could later be implemented for better banking performance. Based on the results obtained, the recommended method produces the best customer satisfaction and maximizes profits. The results of the paper enable decision-makers to obtain useful results with enough knowledge of the behavior of the system. Limitation: This research only described the Iranian bank system. There is different limitation regarded as external factors that varies from one banking system to another and many works are needed to further combat the problems faced by the banking sectors. Contribution: The results are a guideline for managers or decision makers and help them shorten cycle time and to save costs, and resolve problems. It also serves as a useful base for researchers to expand further research concerning the problems of the banking system in other organizations.

Emotional Resilience and Employee Performance of Commercial Banks in South-East Nigeria

Purpose: This study examined emotional resilience and performance in commercial banks in South-East Nigeria as the broad objective and specifically examined the extent employee emotional literacy influence performance in commercial banks in South-East Nigeria. Research Methodology: A survey research design was chosen for the study. The population of the study consisted of 250 staff of 5 selected commercial banks in the studied area. The sample size used, as arrived by the use of Krejcie and Morgan sample size formula was 152. The instrument used for data collection was a Likert-structured questionnaire, which was subjected to both validity and reliability test. The data collected were analyzed through the use of a simple regression technique, and the hypothesis was tested at a 5% level of significance. Result: The result revealed that the correlation coefficient as represented by R is .915, signifying a 92% relationship between the variables while R-Square which represented the coefficient of the determination indicates that an 84% change in the performance of employees is accounted for by changes in employee emotional literacy. Limitation: The inferral powers of this study may be questioned as only a region in Nigeria was examined. Contribution: All the studies looked at empirically did not take cognizance of employee emotional literacy as a measure of employee resilience and none of the studies was carried out in southeast, Nigeria, hence, making this work fill an important gap that served as a contribution. Novelty: This study recognized that emotional literacy could be used to measure employee resilience and thus, represents something new within the context of the research area.

Workplace Bullying and Performance of Employees: Manufacturing Firms Perspective in Anambra State

Purpose: This study determined workplace bullying and how it affects employees' performance, while it specifically examined workplace aggression and how it relates to the occupational stress of workers in the selected manufacturing firms in Anambra State. Research Methodology: The study made use of a survey research design. The population consisted of 167 staff of 10 selected manufacturing and made use of the census method in sampling. The data collection instrument was a Likert-structured questionnaire which was subjected to both validity and reliability tests. Data analysis was done using simple regression and the hypothesis was tested at a 5% level of significance. Result: The finding revealed that a positive relationship exists between workplace aggression and occupational stress and that a 90% change in occupational stress is a result of changes in workplace aggression (R = .904; R2 = 898; F statistics = 7097.588; p-value < .05). Limitation: The study made use of just 10 manufacturing firms which might reduce the inferrability of the work. Contribution: The study provided empirical evidence as to the relationship between workplace aggression and occupational stress in manufacturing firms in Anambra State which appear not to have been done before. Novelty: The study made use of a self-structured questionnaire that took into consideration the operational environment of the firms and the characteristics of the employees and work relationships.

Systematic Literature Review on Human Resource Management Effect on Organization Performance

Purpose: The current study is the outcome of a thorough evaluation of the literature on functionalism in human resource management as it relates to organizational performance. It examines the role of human resource management and looks into various issues with human resource management in firms in such situations. Research Methodology: The theoretical underpinnings are accomplished through a systematic review and subsequent thematic content analysis of literature, including reports from published literature and research papers that have been published. These were critically examined, and the best matching documents were then carefully chosen for inclusion to reach a conclusion. Result: The result emphasizes the necessity for human resource management managers to implement cutting-edge strategies for faculty and staff empowerment so they may traverse the fast-changing environment and perform to their full potential against the odds. To engage stakeholders in amicably avoiding recalcitrance, a conceptual qualitative framework is established and recommended for the functionalism of tailored human resource management. This approach can help managers of human resources find opportunities during this crisis and help them come to significant conclusions about how to address issues and create a positive culture. Limitation: Risks of bias such as selection bias, insufficient blinding, attrition bias, and selective outcome reporting may be among the limitations. Future Implications: By working together to overcome predicted difficulties, this framework can help an educational leader manage stakeholders' expectations and benefit academics and practitioners alike. Novelty: Research novelty was a brand-new concept that might result in new knowledge or contribute to already-existing knowledge.

Intellectual Capital and Financial Performance of Quoted Manufacturing Firms

Purpose: This study examined the effect of intellectual capital on the financial performance of quoted manufacturing firms on the Nigerian Stock Exchange (NSE). The study specifically evaluated the effect of the value-added intellectual coefficient (VAIC) on Asset Turnover (ATR), Gross Profit Margin (GPM) and Return on Assets (ROA) from 2011 to 2019. Research Methodology: The research design used in the study is ex post facto. Non-probability sampling was the method of sampling that was employed in the investigation. Twenty (20) consumer products manufacturing companies that had been listed on the NSE for nine years made up the final sample. In earlier investigations, this was deemed sufficient for regression analysis. The analysis makes use of secondary data taken from the companies’ annual reports. The information spanned a nine-year span, from 2011 to 2019. Result: There is a non-significant negative effect of value added intellectual coefficient on the Asset Turnover Rate (ATR) of quoted manufacturing firms; however, there is a non-significant positive effect of VAIC on Gross Profit Margin (GPM) and Return on Assets (ROA) of quoted manufacturing firms. Limitation: The main limitation is the duration of time the study was conducted and the delisting of some firms during the period. Contribution: The research adds to the body of knowledge about developing nations, on the nexus of VAIC and financial performance. It reiterates the point that firms should emphasize intellectual capital accounting and disclosure to boost and maintain a motivated workforce and its potentially beneficial effect on firm valuation in this knowledge era.